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Shipping & Returns

How does shipping & delivery work?

✔︎ Orders usually ship within 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination. 

Delivery timeframes vary depending on your location. If you select express shipping, you can expect your order to arrive within 1 to 3 business days. Choose standard shipping and you can expect your order to arrive within 2 to 8 business days. Standard shipping is free for all orders over $100. 

We primarily use Canada Post and UniUni for most deliveries within Canada.  

**Please note: All shipping timeframes are based on the advertised date of dispatch. Should your item have a pre-order date (advised on the product page), this is the approximate date of dispatch and delivery of pre-order items will occur within the timeframes listed above. 

What is your returns policy?

✔︎ We offer free returns for 30 days from the date your order is delivered/received. 

However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return: 

  • Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received. 
  • Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty. 
  • Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, shoe boxes, ribbons and specialty packaging. 
  • You must provide a photo of your item/s prior to shipping so we can assess the condition. 

Please email [email protected] to initiate your return.